Return and Refund Policy

At Laurel & Stich, we value your trust and want you to be completely satisfied with your purchase. If you wish to return or exchange an item, please review the following policy carefully.

1. Return Policy

1.1 Return Period

Returns and exchanges are accepted within 3 days from the date of delivery. Requests received after this period will not be eligible for return or exchange.

1.2 Reverse Shipping Fee

A reverse shipping fee of ₹300 per item will be deducted from the refund amount for eligible returns.

1.3 Return Pickup

Once your return request is approved, a return pickup will be arranged within 48–72 hours. Return pickup services are subject to courier availability in your area. In case of “No Service” in your locality, the customer will have to ship the product back to the address provided by us after the return request has been successfully approved.

1.4 Return Eligibility

To be eligible for a return, the product must:

  • Be unused, unworn and in its original condition.
  • Be free from any stains, marks, damage, alterations, washing or signs of wear.
  • Be returned with the original packaging, tags and invoice.
  • Be securely packed to prevent any damage during transit.

All returned products are subject to inspection before an exchange or refund for a returned product is approved.

1.5 Returns for Accessories

Scarves, Scarletts, Scarf Rings and other accessories are eligible for return, provided they meet the return eligibility criteria.

However, refunds will not be issued for these products. Upon successful inspection and approval of the return, the customer will receive store credit for the eligible amount, which can be used towards a future purchase from Laurel & Stich.

2. How to Initiate a Return or an Exchange?

Step 1: Initiate Your Return

To request a return or exchange, email us at:
laurelandstich@gmail.com

Please mention your order number and the reason for the return or exchange in your email.

Step 2: Return Confirmation

Once your request has been reviewed and approved, we will confirm the return or exchange (exchange — subject to product and size availability) and arrange the return pickup.

Step 3: Product Inspection

Once the returned or exchanged product reaches us, it will undergo an inspection to ensure that it meets our return and exchange eligibility criteria.

Refunds or exchanges will be processed only after the product successfully passes the inspection.

If the returned item does not meet the eligibility requirements, the return may be rejected and the product will be sent back to the customer.

Please Note: Only one exchange is allowed per order.

3. Refund Policy

3.1 Refund Eligibility

Refunds are processed only for products that:

  • Are eligible for return under this policy.
  • Are requested within the specified return period.
  • Pass our quality and condition inspection.

Products, including scarves, scarletts, scarf rings and other accessories, are not eligible for refunds — store credit will be issued for the same.

3.2 Refund Methods

For COD Orders:

  • Refunds will be transferred to the customer’s bank account or issued as store credit.
  • Customers will be required to provide their bank details when initiating the return, where applicable.

For Prepaid Orders:

  • Approved refunds will be credited to the original payment method used for the purchase.

3.3 Refund Timeline

Once the returned product has been received and successfully approved after inspection, the refund will be processed within 8–10 business days.

The time taken for the amount to reflect in the customer’s account may vary depending on the bank or payment provider.

5. Exchange Policy

  • Exchanges are accepted for size or colour changes, subject to product/size availability.
  • The exchange request must be raised within 3 days from the date of delivery.
  • The product must be unused, unworn and returned in its original condition with all original packaging, tags and invoice.
  • The exchange process follows the same return process as mentioned in the return policy above, including product inspection, pickup timeline and approval.
  • Only one exchange is allowed per order.
  • In case of exchange, reverse shipment fee will be bared by the customer as per their location.
  • Exchanges are subject to availability of the requested size or colour. If the requested product is unavailable, the customer may opt for an eligible refund or store credit, as applicable.
  • If the exchanged product is of a higher value, the customer will be required to pay the difference. If it is of a lower value, the difference will be issued as store credit and will not be refunded to a bank account, UPI or original payment method.

Important Note

Laurel & Stich reserves the right to decline a return or exchange if the product does not meet the conditions mentioned in this policy.

For any return or exchange-related queries, please contact us at: laurelandstich@gmail.com